Privacy Policy

General Context

The privacy policy dictates the access and usage of personal data of the customers and users of the website and online store www.cacia.eu, hereinafter referred to as CACIA, property of Cacia Artigos de Decoração, Lda., with registered office at Rua da Devesa 132, Seroa, 4595-069 Paços de Ferreira, tax number (NIF) 505884755, responsible for processing your data. For any clarification on the present Privacy Policy, as well as any other questions, you can contact geral@cacia.eu. The personal data facilitated while using the website will be kept, provided that there is a mutual interest in maintaining the purpose of the data processing or until the customer exerts the right to suppress, cancel or oppose the data.

Information gathering and privacy

Your privacy is of extreme importance to CACIA. We act with great care and responsibility in order to maintain the safety of this website and the protection of our customers' data. The customers' data will not be disclosed to third parties. Any changes to this privacy policy will be made in this webpage or in others aimed at divulging content updates.

We only collect the necessary information to be able to comply with the provided and contracted services; that is, process, treat, bill, and dispatch the orders carried out by the customers, contact the customer by his request or send updates related to the different status of the previously mentioned points.

If the customer chooses to, we can also collect data related to the subscription and reception of information – newsletters. This data is managed independently from the data used when creating the customer account. Anytime you wish to change the customer's consent options, you can freely access your data and change them as you desire. The access will be provided to the customer through a clearly identified link in all the emails sent by our aforementioned platform.

Not accepting this purpose means that we will not be able to send you information about new features, products, events, or sales. We collect the following data: name, email, telephone number, postal address, and shipping address. For purposes of fraud control or prevention, we may carry out data verification before processing the order.

Creation of consumer profiles

With this feature, CACIA collects and processes its customers' purchasing data – amounts, frequency, products – so that we can suggest products and services that might be appealing.

This feature is based on CACIA’s and its customer’s legitimate interest, and will not end in any exclusion, differentiation, or drop in the negotiation power. At any given time the customers can exercise their right to access and/or opposition, excluding this functionality.

How to access, alter or delete my data?

The customer may, on every occasion, access, consult, modify, and delete automatically and permanently his data, that is, the customer has the right and the access to exert his right to suppress, delete or oppose it. The customer may also at any time automatically and permanently unsubscribe any informative or commercial newsletter.

For such, the customer should access his customer page on the website and make the changes deemed necessary. Alternatively, the customer can do it in writing by emailing geral@cacia.eu. If such occurs, we will make sure to take the necessary safety and privacy precautions to validate the customer’s identity before granting access or process to any alterations.

Who has access to this information?

Access to data is restricted. This access is only used so we can comply with your orders, finish your payments, contact you when requested, or give you any support.

Cookies and other technologies

CACIA automatically collects data whenever someone visits our website by assigning them a “cookie” (a small information package about the user that it’s stored in their device). This data is not provided by the user – it is automatically collected to ease the connection and use of websites.

Besides cookies, some of our web pages and HTML messages incorporate “pixel tags” (markers) that allow us to trace the footsteps our users make on the website and of the recipients of any of our communications. These markers are used to collect non-personally identifiable data, as they only help us to determine popular information and increase the relevance of information that we show our visitors.

These markers used to collect non-personally identifiable data allow us to improve the website usage or optimize our users’ navigation, as well as developing programs and contents according to the interest of our visitors.

Type of cookies we use:

Strictly necessary cookies: these cookies allow the user the basic features to browse a website.

Functionality or customization cookies: these cookies allow us to analyze our website usage to measure and improve our performance.

Behavioral advertising cookies: these cookies are used by advertising companies to post ads relevant to the user's interests.

Cookies Policy

How we use cookies

Cookies are used to improve our service. Some of the cookies are essential to guarantee the enabled features, while others are destined to improve performance and our users’ experience.

Strictly necessary cookies are aimed to:

- Remember what you add to your cart

- Remember your order progress

Functionality or customization cookies are aimed to:

- Remember your account details

- Ensure that the connection is safe

- Ensure that the website is shown in a consistent way

- Offer chat support

Analysis cookies are aimed at:

- Improve the website’s performance by reducing the number of loads of the pages you visit

- Improve user’s experience

Behavioral and targeting cookies are aimed at:

- Allow you to share and like on social media

- Send information to different websites to customize the advertising displayed

EXAMPLES OF COOKIES USAGE:

Cookies are used to improve the service we provide to the customer by, for example:

- Enabling some services such as payment, which wouldn’t be possible without cookies

- Allowing a service to recognize your device, so you don’t have to constantly give out the same data

- Recognize you already supplied a username and a password when connected to the customer profile so that you don’t have to do you every time you visit a different page

- Calculate the number of people using a service, guaranteeing a fast connection

- Analyse data that allow us to know how you use services so we can improve them

If you don’t allow our website to use cookies, some web pages and features will not work as expected. For example, you will not be able to use the shopping list functionality.

If you wish to delete cookies already on your device, please refer to the “Help” section in your internet browser. You can also learn more about cookies and how to manage them at http://www.aboutcookies.org or by referring to the section “Help” in your internet browser.